Support

Part of remaining healthy is keeping stress as low as possible. In order to do our best to make sure that happens, here are some tips and information on how to make orders from The Natural Group easy and pain free! If you have any questions that are not answered by the information below, please do not hesitate to contact us.

+ Water Use

If you don’t already drink around two litres of water daily, it is best to increase your water intake as soon as you put The Natural BioMagnetic Underlay and Pillow Protectors onto your bed. Of course, you can still continue having tea, coffee, juice and whatever else you normally drink. Herbal tea, drunk without milk, counts as water. So does cordial. Black tea and coffee, unfortunately, don’t.

If you find it difficult to drink a lot of water, you may still achieve an increase in wellbeing and vitality. However, chances are it may happen more quickly if you help it along with a lymphatic flush! And that’s what water helps achieve.

Remember, if you would like to achieve the best results possible, make sure you use the magnetic bedding products (The Natural bioMagnetic) at the same time as you use The Natural Balance and The Natural Chi.

+ Becoming a member of The Natural Group

In our opinion, there is a lot of fascinating information in the fields of magnetic therapy and herbal remedies. Way too much to put onto this website. We also have intermittent - and very special - prices that we only offer to our members. We also have a host of tips on how to improve your success with The Natural Group’s products (like drinking lots of water when you’re using The Natural bioMagnetic underlay mattress protector). Finally, we'll soon begin creating a library of how-to videos, which will be especially handy when it comes to things like The Natural Balance.

And there you were thinking it was just to be able to order more quickly and track your delivery!

+ More than just a Manufacturer's Warranty

We take great care with all the products we create, all the way from intense research and development to the actual manufacturing process. We choose the very best materials we can find and ensure that everything matches a strict Quality Control Process.

We also pay a lot of attention to detail, as we believe that it can be the little things that make all the difference. For example, we sew each magnet individually into The Natural bioMagnetic underlays and pillow protectors so they don’t slide around and it’s easier to wash them. We also spent months researching and finding the right kind of clear plaster for The Natural Balance.

While the products themselves have a one-year warranty, The Natural bioMagnetic’s strategically placed magnets are guaranteed to work for the lifetime of the product and are compatible with all pharmaceutical prescription drugs, prostheses (pins and plates) and joint replacements.

If you would like to return a product to The Natural Group for any reason, please read the Warranty Policy here (live link to Warranty) before contacting The Natural Group directly on 07 5500 8777. If you purchased the product from a retail outlet, you will still need to contact The Natural Group to arrange the return.

+ 90-Day Money Back Warranty

“I offer a Money-Back Warranty, because I’ve been where you are – sceptical about whether something would work. So, I thought about what would give me the confidence to buy something… and realised the perfect thing would be to a promise to refund.

“Years of experience has taught us you may begin to notice a difference within the first two weeks. It can sometimes take a little longer, depending on the individual and your particular circumstances. However long it takes you to achieve an increase in wellbeing and vitality, along with help with pain, I believe it will happen." Craig Trinder, The Natural Group Founder

Find out exact details of our 90-Day Money-Back Warranty.

+ International Orders

Credit Card
We accept Visa, MasterCard and American Express. Bank regulations require that the billing address of the order match the billing address associated with your credit card.

We will charge your credit card in AUS Dollars at the time you place your order. Your credit card company may charge you a conversion fee. Refunds will also be issued in AUS Dollars. The refund amount may be more or less than the original purchase price due to fluctuations in exchange rates.

Import taxes, customs duties and tariffs
Prices do not include customs fees, taxes, duties or tariffs.

Each country has its own laws and regulations. We cannot predict or estimate additional customs fees, taxes or tariffs that may apply to your order as these fees are determined by your local authority. We encourage you to contact your local customs office, or other appropriate authority, before you place an order in order to familiarise yourself with any regulations or restrictions that may apply. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, delivery being delayed, or returned to us. You can read the details of our policy here.

Before you make a purchase, please read our policy regarding returned, refused or seized orders.

Declaration of value and product description
To comply with international laws and help minimise the possibility of problems as your package goes through customs, The Natural Group includes basic information about the products you ordered and the full value of your order (minus shipping cost) on the shipping label. This practice may also help expedite the customs process to get your order to you as quickly as possible.

Example:
Quantity 1 Description Cost $299.95 The Natural bioMagnetic Queen wool underlay

Foreign currency
Much as we would like to, we cannot guarantee the accuracy , reliability, or completeness of the foreign currency information displayed in the shopping cart. It is provided to you for information purposes only. That being said, the rates we quote come from a reputable site - http://www.xe.com - and are refreshed twice a day in an effort to make them as reliable as possible.

The final amount shown in your cart is in AUS Dollars and only includes sales tax (GST) if you live in Australia. It is a product price and, for international orders, does not include customs, duties and/or taxes.